Contact information
Contact Us
Hae Beauty
We'd love to hear from you. Whether you have a question about an order, need help choosing a product, or just want to talk skincare — our team is here.
Customer Support
Email: support@haebeauty.com
Hours: Monday to Friday, 8:00 AM – 5:00 PM Closed weekends and major holidays.
Response time: We reply to every message within 1–2 business days. Messages received after hours, on weekends, or on holidays are answered on the next business day.
We do not currently offer phone support. Email gives us a written record of your order details, which helps us resolve issues faster and more accurately.
Before You Write
To help us help you faster, please include:
- Your order number (it starts with # and is in your confirmation email)
- The email address used to place the order
- Photos, if your question is about a damaged, defective, or incorrect item
Quick Answers
Many questions are already answered on our policy pages:
- Where is my order? See our [Shipping Policy] for processing and delivery times
- I want to return something. See our [Return & Refund Policy]
- I need to change my address. Email us within 12 hours of placing your order
- I want to cancel my order. Email us within 12 hours of placing your order
Business Inquiries
Wholesale, press, and collaborations: use support@haebeauty.com
Follow Us
Instagram: [@haebeauty] TikTok: [@haebeauty]
Company Information
Hae Beauty [D2b Consultoria Ltda, support@haebeauty.com RIO DE JANEIRO, RJ BRAZIL]
Email: support@haebeauty.com
A note on skincare advice: our team can help you choose between products and explain ingredients, but we are not medical professionals. For skin conditions, allergies, or persistent reactions, please consult a licensed dermatologist.