Shipping policy
Shipping Policy
Hae Beauty
Thank you for shopping with Hae Beauty. Below you'll find everything you need to know about how we process and ship your order.
1. Order Processing Time
All orders are processed within 2–5 business days (Monday to Friday, excluding holidays) after payment is confirmed.
Orders placed after 5:00 PM, on weekends, or on holidays will begin processing the next business day.
During new launches, sales, and peak seasons, processing may take 1–2 additional business days. If there is a significant delay with your order, we'll contact you by email.
2. Shipping Destinations
We currently ship to all 50 U.S. states, Washington D.C., Puerto Rico, and U.S. territories.
At this time we do not ship to:
- P.O. Boxes [delete this line if you do ship to P.O. Boxes]
- APO/FPO military addresses [delete if you do ship there]
- International addresses outside the United States
3. Shipping Rates and Delivery Times
We offer free standard shipping on every order — no minimum purchase, no hidden fees at checkout.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 10–20 business days | Free |
Standard shipping is our only shipping method. We do not currently offer expedited, rush, or overnight delivery.
Delivery estimates do not include processing time. Total time to receive your order = processing time + shipping time.
All delivery windows are estimates provided by the carrier, not guarantees. Hae Beauty is not responsible for carrier delays caused by weather, natural disasters, customs inspections, high-volume periods, or other events outside our control.
4. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update in the carrier's system.
If you haven't received a shipping confirmation after [5] business days, email us at support@haebeauty.com.
5. Shipping Address Accuracy
Please double-check your shipping address at checkout. Hae Beauty is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error, email support@haebeauty.com within 12 hours of placing your order. Once an order has been handed to the carrier, the address can no longer be changed.
Packages returned to us because of an invalid address can be reshipped at the customer's expense, or refunded minus the original shipping cost.
6. Customs, Duties, and Import Fees
Our products ship from our international fulfillment partners.
All applicable customs duties, import taxes, and fees are already included in the price you pay at checkout. You will not be asked to pay anything to the carrier or customs upon delivery. The price you see is the price you pay.
6A. Customs Clearance Delays
All international shipments are subject to inspection by U.S. Customs and Border Protection. Clearance times vary and are outside our control. A package held in customs is not lost — it will typically clear within 5–10 additional business days. We will assist you with any documentation the carrier requests.
7. Split Shipments
Orders containing multiple items may be shipped in separate packages arriving on different dates, at no extra cost to you. Each shipment will have its own tracking number.
8. Lost, Stolen, or Damaged Packages
Marked delivered but not received: check with neighbors, building management, and your mail carrier first, then contact us within 7 days of the delivery date so we can open a carrier claim.
Damaged in transit: email support@haebeauty.com within 7 days of delivery with photos of the product and the shipping box. We'll send a replacement or issue a full refund.
Lost in transit: international tracking can pause for several days between carrier handoffs, which is normal. If tracking hasn't updated for 15 consecutive business days, contact us and we'll investigate with the carrier.
Once a package is confirmed delivered by the carrier to the address provided, Hae Beauty is not liable for theft. We recommend shipping to an address where someone can receive the package.
9. Undeliverable and Refused Packages
Packages refused at delivery or returned as undeliverable will be refunded once received back at our facility, minus original shipping costs and any carrier return fees.
10. Contact Us
Hae Beauty Customer Support Email: support@haebeauty.com Hours: Monday to Friday, 8:00 AM – 5:00 PM (Closed on weekends and holidays)
We reply to all messages within 1–2 business days.